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Comments, complaints and compliments

You may wish to make a comments, complaints and compliments about :


Comments, complaints and compliments about an Adur District Council matter

Comments, Complaints & Compliments leaflet coverWe are always looking for ways of improving the quality of our service. Your comments help us do this. We also want to know when something has gone wrong with a service so we can put it right.

You can use the form below to make your comments or complaint.

You can also use it to tell us about something we have done well.

See also :

If you need to complain to Adur District Council

If you need to complain please get in touch as soon as you can. Firstly, talk to the relevant person providing the service, tell them your concerns and what you would like us to do about it. If you remain unhappy, you can make a formal complaint by :

  • filling in the form below, or
  • speaking to the manager of the service, or
  • writing a letter.

If you complain on this form or by letter, we will acknowledge your complaint within five working days and send you a response within ten working days.

If you are unhappy with the response to your complaint, you can ask the customer services department to look into the matter further. We will include details about how to do this in the reply to your complaint.

See also : Ombudsman below

Making comments, complaints or compliments to Adur District Council

We are sorry you may have had cause to complain.

If you are only wanting to report a missed council service or a fault please refer to the links in 'related sections on this website' to report a missed council service or fault.

If you wish to make a formal comment, complaint or compliment about Adur District Council then please use our :

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Complaints, comments and compliments
about a West Sussex County Council Service

West Sussex County Council  logoWest Sussex County Council has a complaints procedure.

If you need to complain to West Sussex County Council

If you need to complain to West Sussex County Council please get in touch as soon as you can.

Firstly you will need to talk to the relevant service manager. Tell them your concerns and what you would like them to do about it. If your complaint is not satisfied as this stage contact the West Sussex County Council Chief Executive, who will review the matter.

To find out more about West Sussex County Council's complaints procedure you can :

See also : Ombudsman below


Local Government Ombudsman

Local Government Ombudsman logoIf you still remain unhappy, you can contact the Local Government Ombudsman. We can send you a form telling you how to do this. You can also pick up this form from any of our reception points, your local library or the Citizens Advice Bureau.

The normal practice of the Ombudsmen is not to begin an investigation until the council has had the opportunity to try and resolve the complaint. It is important, therefore, that you contact us first.

Local Government Ombudsman reports for Adur DC :

See also :

 

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Contact details :

Adur District Council,
Civic Centre, Ham Road,
Shoreham-by-Sea,
West Sussex, BN43 6PR
Tel : (01273) 263000
Fax : (01273) 263224
Minicom : (01273) 263060
Send a general enquiry e-mail
website : www.adur.gov.uk

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Frequently asked questions :

There are currently no FAQs relating to this section

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Related sections on this website :

To make a formal complaint about Adur District Council or West Sussex County Council please refer to the relevant procedures in the main body of this page.

We are sorry you may have had cause to complain but if you are only reporting a missed council service or a fault please use the links here below :

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Parking issues :

Roads, highways, footpaths, etc :

Street cleaning :

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Vandalism :

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Related external websites :

See main body of webpage

See also :
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© Adur District Council : Page created : SJC : 1 November, 2005 : Last updated : SJC : 26 August, 2009

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