Page content section :
Comments, complaints and compliments
You may wish to make a comments, complaints and compliments about :
Comments,
complaints and compliments
about an Adur District Council matter
We are always looking for ways of improving the quality of our service. Your comments help us do this. We also want to know when something has gone wrong with a service so we can put it right.
You can use the form below to make your comments or complaint.
You can also use it to tell us about something we have done well.
See also :
If you need to complain
If you need to complain, get in touch as soon as you can. Firstly, talk to the person providing the service, tell them your concerns and what you would like us to do about it. If you remain unhappy, you can make a formal complaint by :
- filling in the form below, or
- speaking to the manager of the service, or
- writing a letter.
If you complain on this form or by letter, we will acknowledge your complaint within five working days and send you a response within ten working days.
If you are unhappy with the response to your complaint, you can ask the customer services department to look into the matter further. We will include details about how to do this in the reply to your complaint.
See also : Ombudsman below
Making comments, complaints or compliments
We are sorry you may have had cause to complain but if you are only reporting a missed council service or a fault please refer to the links in 'related sections on this website' to report a missed council service or fault.
If you wish to make a comment, complaint or compliment then please use our :
Complaints, comments and compliments
about a West Sussex County Council Service
West
Sussex County Council has a complaints procedure.
If you need to complain, get in touch as soon as you can.
Firstly, talk to the service manager. Tell them your concerns and what you would like them to do about it. If your complaint is not satisfied as this stage contact the chief executive, who will review the matter.
To find out more about West Sussex County Council's complaints procedure you can :
- telephone them on (01243) 777980 or go to the West Sussex County Council complaints webpage (www.westsussex.gov.uk/ccm/navigation/your-council/complaints/)
See also : Ombudsman below
Local
Government Ombudsman
If you still remain unhappy, you can contact the Local Government Ombudsman. We can send you a form telling you how to do this. You can also pick up this form from any of our reception points, your local library or the Citizens Advice Bureau.
The normal practice of the Ombudsmen is not to begin an investigation until the council has had the opportunity to try and resolve the complaint. It is important, therefore, that you contact us first.
Local Government Ombudsman reports for Adur DC :
- Local Government Ombudsman report for Adur DC (period ending 31-03-2007) (.PDF 378kb)
- Local Government Ombudsman report for Adur DC (period ending 31-03-2006) (.PDF 154kb)
See also :
- WSCC Ombudsman page (www.westsussex.gov.uk/ccm/content/your-council/comments-compliments--complaints/local-government-ombudsman.en)
- Local Government Ombudsman - how to make a complaint webpage (www.lgo.org.uk/complain.htm)
