Page content section :
Concessionary Travel Scheme
Lost (or found) concessions
What do I do if I have lost my :
- English National Bus Pass
- Senior Citizens Railcard or Exchange Order
- Disabled Persons Railcard or Exchange Order
- Travel Vouchers
Found :
What do I do if I have lost my English National Bus Pass?
- Please inform us as soon as possible.
- If your pass is returned to us, we will telephone you and arrange for it to be returned to you.
- If you would like a replacement, or your pass is not returned, a duplicate can be issued which will cost you £5. If, however, your pass has been stolen there will not be a charge provided that you obtain from the Police an actual Crime Reference Number and record this on the bus pass replacement request form.
- You will need to complete a form requesting a duplicate pass (obtainable from us or download form below). The replacement will be sent to you by post and will normally take up to 10 days.
- If you do not receive it you should contact us on (01273) 263399 within the following two weeks. If you do not, there will be a charge (£5) to provide another pass.
- Please note that it is not possible to issue a replacement pass locally.
- Replacement form - English National Bus Pass (.PDF 80kb)
- See also payments.
What do I do if I have lost my Senior Citizens Railcard Exchange Order?
- Please contact us as soon as possible or download the form below and send it to us.
- If you would like a replacement a duplicate can be issued which will cost you £3.50.
- You will need to complete a form requesting a duplicate exchange order (obtainable from us or download form below). The replacement will be sent to you by post and will normally take up to 10 days.
- If you do not receive it you should contact us on (01273) 263399 within the following two weeks. If you do not, there will be an additional £3.50 charge to provide another exchange order.
- Replacement form - Senior Citizens Railcard Exchange Order (.PDF 50kb)
What do I do if I lose my Senior Citizens Railcard?
- You should contact the station where it was purchased. You will need to produce the receipt received when you obtained the Railcard in order that a replacement can be issued.
- Once you have used your exchange order to obtain a Railcard, we are unable to provide either a replacement exchange order or Railcard.
What do I do if I have lost my Disabled Persons Railcard Exchange Order?
- Please contact us as soon as possible or download the form below and send it to us.
- If you would like a replacement a duplicate can be issued which will cost you £3.50.
- You will need to complete a form requesting a duplicate exchange order (obtainable from us or download form below). The replacement will be sent to you by post and will normally take up to 10 days.
- If you do not receive it you should contact us on (01273) 263399 within the following two weeks. If you do not, there will be an additional £3.50 charge to provide another exchange order.
- We cannot however, undertake to replace an exchange order that went astray in the post to the Disabled Persons Railcard Office.
- Replacement form - Disabled Persons Railcard Exchange Order (.PDF 50kb)
What do I do if I have lost my Disabled Persons Railcard?
- You should contact the Railcard issuer - for full contact details see:
www.disabledpersons-railcard.co.uk/contact - Once you have used your exchange order to obtain a Railcard, we are unable to provide either a replacement exchange order or Railcard.
What do I do if I have lost my Travel Vouchers?
- We are sorry, lost vouchers cannot be replaced.
What do I do if I find a bus pass or railcard?
If you find a bus pass :
- If the bus pass has been issued by Adur District Council or Worthing Borough Council then please contact us on (01273) 263399 and return the card to one of our offices.
- If the bus pass has been issued by by another council then please contact the relevant council as detailed on the back of the bus pass.
- If the bus pass has been issued by a bus company then please contact the relevant bus company as detailed on the card.
If you find a railcard :
- If you find a railcard then please drop it into your local railway station.
