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Housing - Adur Homes Services
Information for tenants - Publications - Code of Conduct for Contractors
Customer satisfaction is an important part of our repairs service. We try to ensure that all our contractors work to a high standard of customer service. We measure customer satisfaction in many ways, one of them is through our customer satisfaction surveys which are sent to residents for completion following a repair.
Our contractors are obliged to:
- Inform you immediately if they are unable to keep an appointment
- Drive and park courteously at all times
- Introduce themselves to you clearly by carrying identification and showing it to you
- Explain the work that they are there to do
- Behave in a polite and courteous manner
- Carry out the work to the highest standard
- Take care not to damage your property. They must protect your carpets and furniture if there is a possibility of dust or damage
- Think safety - ensure that nothing causes an obstruction or danger while works are in progress, for example they must not leave trailing wires and tools lying around
- Not to smoke or play radios in your property
- Respect your privacy and confidentiality at all times
- Not to use any of your items in the property including electricity, gas, water, telephone, tea, coffee, unless they have your permission
- Inform you of the arrangements to complete the works if it has not been possible to complete the works in one visit
- Clear and remove all waste at the end of each day or make collection arrangements
- Ensure that the property is left habitable, safe and secure
