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Housing - Adur Homes Services
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We are currently looking at the ways in which our residents choose to pay their bills with us. Everybody who completes the survey will have the chance to be entered into a prize draw to win £20 Marks and Spencer gift voucher... Tell us how you pay the Council now
Information for tenants - Making a housing payment
Tenant's rent is due weekly each Monday. If you wish to pay monthly, your payments must be in advance. You must pay the correct rent regularly and on time, otherwise action will be taken against you which may result in you losing your home.
- Download the rent calendar for 2011-12 (.PDF 30kb)
- Download the rent calendar for 2012-13 (.PDF 20kb)
There are a number of ways you can make payments including:
- By Direct Debit
- Electronic Payments on-line
- By Standing Order
- In a Post Office or PayPoint Outlet (by Payment Card)
- At the Council Offices (by cash, cheque, debit or credit card)
- By post (by cheque)
- Bank giro credit
- By telephone (by debit card or credit card)
- Telephone banking
- See also :
Rent refunds :
To claim a rent refund please use our :
- On-line rent refund form (fill the form in on-screen, then print it, sign it and return it) (requires Adobe Acrobat)
By Direct Debit
You
can now choose to pay your rent and service charges by Direct Debit. No more
queuing, no need for cash, debit cards or rent swipe cards.
Why not switch to the safe, smart and easy way to pay?
What is Direct Debit?
A Direct Debit gives the council permission to take money from your bank account in agreed amounts at agreed times. You will be given at least 10 days notice if any changes are made, and you can cancel at any time.
It's simple - complete the form and we will send your details to your bank to set up.
It's convenient - If you choose to pay on a weekly basis, payments will come out of your bank account each Tuesday. If you choose to pay on a monthly basis, payments will come out of your bank account on the first Monday of each month. It's secure - the Direct Debit guarantee protects all your payments.
It's efficient - and the money we save can be put back in to improve services.
When we receive your form, we'll take your bank details and set up your Direct Debit. We'll send you a confirmation letter that includes a copy of the Direct Debit guarantee. We'll also give you at least ten working days notice of the amounts that will be debited from your bank account. You should continue to make payments as shown on your rent statement until you receive the confirmation letter telling you that the Direct Debit is set up.
How to request a Direct Debit instruction form
- Download a Direct Debit form:
- The Direct Debit form can be obtained from and returned to any of the council offices. Rent payments should be maintained until your Direct Debit payments have started. You will be advised in writing of the first payment date.
Your guarantee with Direct Debit
If you choose to pay by Direct Debit, all your payments are covered by this guarantee. This guarantee is offered by all banks and building societies that take part in the Direct Debit scheme. The efficiency and security of the scheme is monitored and protected by your own bank or building society. If the amounts to be paid or the payment dates change, we will notify you 10 working days in advance of your account being debited or as otherwise agreed. If an error is made by us, or your bank or building society, you are guaranteed a full and immediate refund from your branch of the amount paid. You can cancel a direct debit at any time by writing to your bank or building society. Please send us a copy of your letter.
Electronic Payments on-line
You
can make a payment on-line using our secure payments form.
On the payments form you will be asked for your 'Account Ref.' - here you will need to type in your tenancy number (your tenancy number is a 10 digit number starting with 902).
Please make sure you have your tenancy or account reference number to hand before going into the payments form.
Please make sure you have the relevant information before making a payment:
By Standing Order
You can instruct your bank to pay by Standing Order on a date that is convenient to you, i.e. the date that you get paid. Please contact your Local Office for the Council’s bank account details so you can advise your bank accordingly. This arrangement is solely between you and your bank.
Please make sure you have the relevant information before making a payment:
In a Post Office or PayPoint Outlet (by Payment Card)
You
can pay your account with a payment card at any Post Office or PayPoint outlet
in the country.
Payments at the Post Office can be made by cash, debit card or cheque. Cheques should be payable to “Post Office Ltd”.
PayPoint outlets always accept cash payment, but card and cheque payments are at the discretion of the individual PayPoint outlet. Cheques should be made payable to the outlet in the name they advise.
The single card can be used for three types of payment. When making payment you must tell the operator the type of charge you wish to pay, Housing Rent, Council Tax or Garage Rents. You can pay more than one option during the same visit, but must tell the operator how much you are paying against each.
If you lose your card you must let us know at your Local Office:
- for Southwick and Shoreham (01273) 263370
- for Lancing and Sompting (01273) 236680
- or the Civic Centre Help Point (01273) 263000
We will arrange for a new card to be issued to you as soon as possible. A charge may be made.
Please make sure you have the relevant information before making a payment:
Locations:
- PayPoint locations : see www.paypoint.co.uk/locator
- Post Office locations : see the 'Branch Finder' on the Post Office website (in top line of their webpage) (www.postoffice.co.uk/branch-finder)
At the Council Offices (by cash, cheque, debit or credit card)
Adur housing payments - you can make cash, cheque and debit/credit card payments at the Civic Centre, Shoreham-by-Sea
Please make sure you have the relevant information before making a payment:
By post (by cheque)
You
can make a payment by cheque. Please allow three working days before
your payment is due if you are going to pay by post.
Cheques should be made payable to ‘Adur District Council’ and you should write your account reference number on the back.
If you have enclosed your rent card with the cheque, this will be returned to you by return of post.
Detach the counterfoil at the foot of the account and send it with your cheque, keeping the detailed account for your records.
Note : Cash should only be sent by registered post.
Please make sure you have the relevant information before making a payment:
By Bank Giro Credit
Complete and detach the counterfoil and send or take it to your bank.
- If paying by cheque, please write the account reference number on the reverse side of the cheque.
- If paying by cash, the complete account should be handed to the cashier.
Please make sure you have the relevant information before making a payment:
By telephone (by debit card or credit card)
Debit
and credit card payments can now be made over a pre-recorded telephone line,
which is totally confidential. You will need to have your rent account reference
number and card details to hand when making your payment.
This service is available 24 hours a day and 7 days a week. Tel. 0300 123 6002.
Please make sure you have the relevant information before making a payment:
Telephone banking
Customers
who have access to telephone banking can pay in this way.
You should advise your bank of the Council’s bank account details and your account reference number. Your bank can then make payments following your telephone instructions.
Please contact your local office for the council’s bank account details.
Please make sure you have the relevant information before making a payment:
Information needed to make an Adur housing payment
- Rent account number : Your rent account reference number can be found on your rent card. It will have 10 digits and will begin with the numbers ‘902’ (for example, 90201999 0 9). If you do not know your rent account reference number, please contact your local council office and a member of staff will provide it for you.
- Housing benefit : Any person who is liable to pay the rent can apply for Housing Benefit for assistance. You can pick up a claim form (which also covers Council Tax Benefit) at any of the council offices. If you would like information on whether or not you may be entitled to Housing Benefit, please telephone the Finance Department on (01273) 263000.
- Leaseholder reference number : If you do not know your leaseholder account reference number, please contact your local council office and a member of staff will provide it for you.
Changing the way you make payments
You can request to pay by direct debit or standing order or change any existing payment arrangements by :
- sending an e-mail about changing the way you make payments
- or by calling (01273) 263335
- See also our payments webpage
