Page content section :
Housing
Tenants' Handbook
Welcome to the Tenants' Handbook, we hope you will find it useful.
The information contained on these pages has been jointly developed by tenant representatives from the Adur Consultative Forum (ACF) and council officers to give you a comprehensive guide to your tenancy. It is presented in a series of booklets on specific topics to make it easier for you to find the information you need.
If you have a question about your tenancy and cannot find the answer within the handbook please contact your local Housing Management Officer who will be pleased to assist. Alternatively, for further information, or a copy of the handbook, please contact :
- Housing, Community & Environmental Services
Tel : (01273) 263030 or send the Housing Administration Manager an e-mail
A number of processes are referred to in the handbook. Most of these can be applied for on the on-line forms (below). If you cannot find the form that you are looking for please contact us.
Tenants' Handbook document
- Chapter
1 : Conditions of tenancy (.PDF 267KB) - see also forms
below
Rent, other charges and your tenancy
Occupation of the property
Repairs and maintenance of your property
Consultation
- Chapter
2 : General information about the council (.PDF 128KB)
Contact details
Who does what? Our departments
How to complain
Equal opportunities statement
- Chapter
3 : Allocations, transfers, exchanges & shared ownerships (.PDF
194KB)
The housing register - how it works and how to join
Transfer incentive scheme
Mutual exchanges
H.O.M.E.S - National mobility scheme
Shared ownership
- Chapter
4 : Your rent (.PDF 147KB)
Ways to pay
How your rent is calculated
Housing benefit
Rent arrears - our procedure
- Chapter
5 : Repairs & improvements (.PDF 149KB) - see
also forms below
Your responsibilities
How to report a repair
Out of hours emergencies
Priority times - how long repairs are expected to take
Adaptations for tenants with disabilities
Compensation for improvements
- Chapter
6 : Your rights (.PDF 137KB) - see also forms
below
Right to buy
Right to exchange
Right to transfer
Right to improve
Right to sub-let
Right to repair
Right to information
Right to security of tenure
Right of succession
- Chapter
7 : Consultation & involvement (.PDF 119KB)
How to get involved - residents associations
Tenants' participation compact
Consultation - when we will consult you
Tenant surveys
Housing Voice
- Chapter
8 : Sheltered housing (.PDF 126KB)
What is sheltered housing - what does it provide?
What does the sheltered scheme manager do?
Community alarm
Pets
Rents and service charges
Where are the sheltered schemes?
How to apply
- Chapter
9 : Ending your tenancy (.PDF 131KB)
Ending your tenancy - checklist
Keys
Guidance notes - vacating your home
Charging ex-tenants and what we will charge for
On-line forms :
Note : these forms can be completed on screen, but then require printing out, signing and returning (they will require Adobe Acrobat)
- Application
form to put a TV aerial / satellite dish on a council property
- see also planning section - If
you wish to carry out any of the following
:
- Sub-let
- Keep more than one domestic pet in a council HOUSE
- Keep a non-domestic pet in a council HOUSE
- Keep any pet in a council FLAT
- Carry out a business / trade
- Any other issue that is not covered in the above list (full written explanation of proposal required)
- On-line form to request landlords permission
- On-line application for compensation for tenants improvement scheme
- Tenancy refund for overpayment of rent
- Notice to end secure tenancy
See also :
- Link to notes about and form for : Landlord's Permission for Tenant's Alterations : Making alterations and improvement to council owned property
- Link to notes about and form for : Internal redecoration scheme for tenants
